Bloviations

Just for fun, I checked the  Customer Service Order Status page for my PC’s repair. I was shocked to see that the Current Status listed my PC as being “prepared for shipping.” Oddly enough, though, the expected delivery date is still May 20th.
I chuckled at that.
Then, later today, I received an automated email from HP [...]

May 8th, 2008 | Tags: Hewlett-Packard, HP, Mark Hurd, Poor Customer Service, Technology | Category: Customer Service, Technology | Leave a comment

Dear Mr. Hurd:
I would like to take this opportunity to express my complete disappointment in HP.
I purchased an HP Pavilion DV2310US notebook PC in May of 2007. In March of this year, the PC began to malfunction. It would not fully turn on and became unreliable. On 27 March 2008 I submitted an online service [...]

May 6th, 2008 | Tags: Hewlett-Packard, HP, Mark Hurd, Poor Customer Service, Technology | Category: Customer Service, Open Letters, Technology | Comments (10)

Today’s the 6th of May. Who wants to bet my PC isn’t being delivered?
First, let’s note that I was smart and forward-looking. Yesterday afternoon I called HP to find out the status of my PC repair. This, apparently, was a brilliant move as it displays HP’s crappy customer service. The representative I spoke with said [...]

May 6th, 2008 | Tags: Hewlett-Packard, HP, Poor Customer Service, Stephanie Krieger, Technology | Category: Customer Service, Technology | Comments (2)

It seems that HP is doing more than just holding my PC hostage.
Read Stephanie Krieger’s rant at her blog.
My two cents, Stephanie: HP is on the crazy pills.

May 1st, 2008 | Tags: Arouet.net, Bloggers, Customer Service, Hewlett-Packard, HP, Poor Customer Service, Stephanie Krieger, Technology | Category: Customer Service, Technology | Comments (1)

Let’s all welcome our visitors from Porter Novelli, Inc. to Bloviations!
I noticed that a reader from Porter Novelli, Inc. was reading my recent HP-related posts for two hours and fifty minutes this afternoon, so I did a search and found out that Porter Novelli, Inc. is a public relations group. Guess who one of their [...]

April 22nd, 2008 | Tags: , Customer Service, Hewlett-Packard, HP, Poor Customer Service, Porter Novelli Inc, Public Relations, Technology | Category: Customer Service, Technology | Comments (1)

It’s a bad day to be HP.
Not only has HP failed to repair and return my PC in a timely manner, but their online storage service has been offline for nearly a third of its lifetime (the service started 15 days ago and has been offline at least 5).
Read BetaNews for more.

April 22nd, 2008 | Tags: BetaNews, Customer Service, Hewlett-Packard, HP, Poor Customer Service, Upline | Category: Customer Service, Technology | Leave a comment