I decided, as a result of my experiences with their notebook PCs, to write HP’s CEO, Mr. Mark Hurd, a second letter.
Mr. Hurd:
I previously wrote you regarding the poor product quality and even worse customer support I received with my HP Pavilion DV2310US notebook PC in May of 2008. Immediately after I sent that letter, I received notification [...]
Just for fun, I checked the Customer Service Order Status page for my PC’s repair. I was shocked to see that the Current Status listed my PC as being “prepared for shipping.” Oddly enough, though, the expected delivery date is still May 20th.
I chuckled at that.
Then, later today, I received an automated email from HP [...]
Dear Mr. Hurd:
I would like to take this opportunity to express my complete disappointment in HP.
I purchased an HP Pavilion DV2310US notebook PC in May of 2007. In March of this year, the PC began to malfunction. It would not fully turn on and became unreliable. On 27 March 2008 I submitted an online service [...]
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