I decided, as a result of my experiences with their notebook PCs, to write HP’s CEO, Mr. Mark Hurd, a second letter.
Mr. Hurd:
I previously wrote you regarding the poor product quality and even worse customer support I received with my HP Pavilion DV2310US notebook PC in May of 2008. Immediately after I sent that letter, I received notification [...]
Is there some sort of conspiracy keeping my PC from me?
After being told by several HP representatives and the FedEx tracking site that my PC would be delivered by noon today, I still have no PC.
After speaking with the FedEx representative, I learned that severe weather last night has delayed delivery of packages and that there [...]
Just for fun, I checked the Customer Service Order Status page for my PC’s repair. I was shocked to see that the Current Status listed my PC as being “prepared for shipping.” Oddly enough, though, the expected delivery date is still May 20th.
I chuckled at that.
Then, later today, I received an automated email from HP [...]
Dear Mr. Hurd:
I would like to take this opportunity to express my complete disappointment in HP.
I purchased an HP Pavilion DV2310US notebook PC in May of 2007. In March of this year, the PC began to malfunction. It would not fully turn on and became unreliable. On 27 March 2008 I submitted an online service [...]
Today’s the 6th of May. Who wants to bet my PC isn’t being delivered?
First, let’s note that I was smart and forward-looking. Yesterday afternoon I called HP to find out the status of my PC repair. This, apparently, was a brilliant move as it displays HP’s crappy customer service. The representative I spoke with said [...]
It seems that HP is doing more than just holding my PC hostage.
Read Stephanie Krieger’s rant at her blog.
My two cents, Stephanie: HP is on the crazy pills.
Let’s all welcome our visitors from Porter Novelli, Inc. to Bloviations!
I noticed that a reader from Porter Novelli, Inc. was reading my recent HP-related posts for two hours and fifty minutes this afternoon, so I did a search and found out that Porter Novelli, Inc. is a public relations group. Guess who one of their [...]
It’s a bad day to be HP.
Not only has HP failed to repair and return my PC in a timely manner, but their online storage service has been offline for nearly a third of its lifetime (the service started 15 days ago and has been offline at least 5).
Read BetaNews for more.
Remember when I said I was having PC problems?
I shipped the PC to HP’s warranty repair (thankfully, the PC is still covered) on March 27th. There was delay because I ordered an SATA hard-drive enclosure to save my data.
I was informed that the repair and return would be complete by April 8th (two weeks from shipment). [...]
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