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Posts tagged Customer Service

Adventures in Computing: The Trials and Tribulations of Purchasing a New PC in Jacksonville, NC

AM and I recently purchased a new PC (actually, all I did was recommend a PC, she did all the purchasing) at our local Best Buy (Store 805, which is also available on Twitter).
I’ll summarize the adventures. If you want details, follow the jump.
We needed a new PC. We wanted a Dell, but it [...]

HP Strikes Out: Loses Another Customer

It seems that HP is doing more than just holding my PC hostage.
Read Stephanie Krieger’s rant at her blog.
My two cents, Stephanie: HP is on the crazy pills.

Bloviations Welcomes Visitors from Porter Novelli, Inc.

Let’s all welcome our visitors from Porter Novelli, Inc. to Bloviations!
I noticed that a reader from Porter Novelli, Inc. was reading my recent HP-related posts for two hours and fifty minutes this afternoon, so I did a search and found out that Porter Novelli, Inc. is a public relations group. Guess who one of their [...]

Hewlett-Packard (HP): Strikin’ Out Alls Over the Place…

It’s a bad day to be HP.
Not only has HP failed to repair and return my PC in a timely manner, but their online storage service has been offline for nearly a third of its lifetime (the service started 15 days ago and has been offline at least 5).
Read BetaNews for more.

Dear Hewlett-Packard (HP): I want my computer back, please

Remember when I said I was having PC problems?
I shipped the PC to HP’s warranty repair (thankfully, the PC is still covered) on March 27th. There was delay because I ordered an SATA hard-drive enclosure to save my data.
I was informed that the repair and return would be complete by April 8th (two weeks from shipment). [...]

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